Uncrate


Refund Policy

Shipping:

Orders placed before 2:00PM Eastern time on weekdays will ship on the same day they ordered, with few exceptions. Orders placed after 2:00PM Eastern time will ship on the next business day. Orders placed on Saturdays, Sunday, and major holidays (US) will ship on the following business day.

Free Shipping is offered on every domestic order, regardless of the item(s) in the order. Orders placed with Free Shipping usually reach their destination within 2 to 4 business days.

Next Day shipping is offered domestically for a $25 flat fee, regardless of the item(s) in the order. Next Day delivery does not arrive on Saturdays, Sundays, or major holidays. Special arrangements can be made for Saturday delivery as requested.

International:

International shipping is offered to nearly all countries around the world. Rates for international shipping vary widely based on destination and the weight of the order. These rates are displayed during checkout and there are multiple options for delivery, including Next Day, 2-Day, and postal services on applicable orders. International customers will have the choice of pre-paying any applicable duties, taxes, or VAT at the time of checkout or paying upon delivery. If no duty or tax is required for the order, there will be no option to pre-pay or pay upon delivery. Please note that pre-paying any applicable duty, tax, or VAT can speed up the time of delivery and avoid unnecessary delays in customs. Checkout for International customers is also translated in to the language of the customer's browser default, and prices at checkout will display in the customer's local currency.

Returns + Refunds:

Returns are accepted within 20 days of the original purchase date and refunds will be issued for items that are entirely unused. A pre-paid return label is included for you with each order (Domestic order only). Should you choose to use this return label, a $5.00 fee will be deducted from your refund. You may also send returns back via any carrier of your choice at your own expense and no fee will be deducted from your refund. International returns can be sent back via the carrier of your choice.

Returns can be sent to:

Uncrate Supply
410 N Front Street
Memphis, TN 38103

Items that are returned past 20 days from the date they are originally ordered or items that have been used are not eligible to be returned and a refund will not be issued.